Shipping Policy

Shipping Times & Methods

We ship via UPS, USPS, and Fedex (if required). We pick the most economical shipment method based upon your order. Free ground shipping is included for all orders in the United States (Alaska and Hawaii excluded). Expedited 2- Day and 1-Day shipping methods are available for an extra charge. These expedited charges are based on order weight, destination, and speed. All orders are shipped from Bryan, Ohio or Salt Lake City, Utah. If you require a specific shipping method, please contact Customer Service.

We process most orders within 1 business day. Your package will take between 1-4 business days in transit, depending on your location. If you have supplied your proper email, you will receive tracking information to determine the shipment location and arrival time. Large orders may be shipped in several different boxes and arrive on different days.

For standard ground shipments, we choose the shipping carrier that is least expensive and will get your shipment to you on time. For rush shipments, we generally use UPS. To request a specific shipper, or to have the shipment billed to your shipping account, please contact us.

Rush Shipments

We offer Next Day and 2nd Day options for rush shipments. Add 2 business days for order processing and pick the appropriate shipping priority. Do not include Saturday or Sunday in your order processing or shipment calculations. Next Day and 2nd Day orders take priority and are processed first each business day. The cut-off time for order processing each day is 12:00 noon.

Pick-up Option not Available

We do not have a pick-up option available. However, you can purchase candy items, including bulk lollipops, at the Spangler Store & Museum in Bryan, Ohio during business hours. Please see our store and museum page for information and location.

Where do I include delivery instructions for UPS?

We sometimes get requests to deliver before a certain time, leave the package in a specific location, etc. We are not able to pass these instructions on to UPS. You can give delivery instructions that will stay in the UPS files by calling 1-800-PICK-UPS or setting up a UPS account.

Why is shipping so expensive?

Free Standard Ground shipping is included with your order for all orders in the United States (excluding Alaska and Hawaii). Expedited 2-Day and 1-Day shipping methods are available for an extra charge, and are calculated by weight, destination, and speed. Bulk candy is heavy, so shipping costs can be high compared to other lighter items you may purchase online such as jewelry, CDs, electronics, clothing, or flowers.

A 10% discount is applied to orders through our Spangler Auto-Ship subscription program. Take the hassle out of keeping track of it - we will do it for you! Simply choose a subscription program from the product detail page. You can manage the items, frequency, and billing for your auto-ship subscription program from your account. Contact Customer Service at 1-800-628-2639 if you have any additional questions regarding subscriptions.

Tracking

If you provide an email address, you will receive a shipment confirmation email with your tracking number included.

I've got to have my candy next week. What do I do?

We offer 2nd Day and Next Day options for rush shipments. This is the transit time in business days (Monday through Friday). Add 1 business day for order processing and pick the appropriate shipping method. Do not include Saturday or Sunday in your order processing or shipment calculations. Expedited 2nd Day and Next Day orders take priority and are processed first each business day. The cut-off time for expedited order processing each day is 12:00 pm Eastern time.

Transit Times

Your package will take between 1-4 business days in transit, depending on your location.  We ship items out of our Bryan, Ohio and Salt Lake City, Utah warehouses.

Shipping Addresses - Locations

PO Box shipments are available for most smaller items, and will be delivered via the US Postal Service. APO/FPO/DPO addresses are accepted. Please make sure you fill out the address correctly for these military shipments, and select one of the Armed Forces locations in the STATE drop-down menu in the shopping cart.

International Shipping

We are sorry but we cannot ship to countries outside of the United States at this time.

Shipping & Offices Closed - Holidays

Orders are not shipped on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.

Special Requests

For any special requests please call 800-628-2639 for special pricing and handling.

© 2020 Spangler Candy Company