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Shipping Policies

We ship via UPS, USPS, and Fedex (if required). We pick the most economical shipment method based upon your order. Free ground shipping is included for all orders under 200 lbs in the United States (Alaska and Hawaii excluded).  Expedited 2- Day and 1-Day shipping methods are available for an extra charge.  These expedited charges are based on order weight, destination, and speed.  All orders are shipped from Bryan, Ohio. If you require a specific shipping method, please contact Customer Service.

UPS Ground Delivery

The above graphic indicates the transit times for our UPS Ground delivery from Bryan, OH.

USPS Priority Delivery

The above graphic indicates the transit times for our USPS (Postal) Ground delivery from Bryan, OH.

To calculate expedited shipping charges, add the items to your cart, and click the Cart icon in the upper right of the screen.  In the Estimate Shipping box, select the state you are shipping to, and enter the zip code.  Click the Estimate button and the shipping costs for that order are calculated.  If you add or delete items, or revise the quantities or ship-to address, input the state and zip code information again and click Estimate again.

Who can order from this web site? Is it for businesses only?

We sell to individual consumers, organizations, and businesses, and have a $15  minimum order requirement. You can order by the bag, tub, box, tub, or bulk case. Ordering multiple quantities helps lower your shipping cost as compared to the total order cost. You can also place an order and have it shipped to another location - such as a business or to a friend as a gift.

Where do I include delivery instructions for UPS?

We sometimes get requests to deliver before a certain time, leave the package in a specific location, etc.  We are not able to pass these instructions on to UPS. You can give delivery instructions that will stay in the UPS files by calling 1-800-PICK-UPS or setting up a UPS account.

Can I pick up my candy order myself at your warehouse?

We do not have a pick-up option available. You can purchase candy items, including bulk lollipop cases, at our Store & Museum in Bryan, Ohio during business hours. Please see our store and museum page for information and location.

Why is shipping so expensive?

Free Standard Ground shipping is included with your order for all orders under 200 lbs in the United States (excluding Alaska and Hawaii).  Expedited 2-Day and 1-Day shipping methods are available for an extra charge, and are calculated by weight, destination, and speed. Bulk candy is heavy, so shipping costs can be high compared to other lighter items you may purchase on a web site such as jewelry, CDs, electronics, clothing, or flowers.

A 10% discount is applied to orders through our Spangler Auto-Ship subscription program. Take the hassle out of keeping track of it - we will do it for you! Simply tell us the item, quantity, and frequency, and we will set up an auto-ship & bill program for your company and any branches if applicable. Contact Customer Service at 1-800-628-2639 to subscribe to this easy program.

Tracking

If you provide an email address, you will receive a shipment confirmation email with your tracking number included. 

When will I receive my order?

We process orders in 1-2 business days. Your package takes between 1-5 days in transit, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4-5 days). If you have supplied your email, you will receive a tracking notification to determine the shipment location and arrival time.

I've got to have my candy next week. What do I do?

We offer 2-Day and 1-Day options for rush shipments. This is the transit time in business days (Monday through Friday).  Add 1-2 business days for order processing and pick the appropriate shipping method. Do not include Saturday or Sunday in your order processing or shipment calculations. Expedited 2-Day and 1-Day orders take priority and are processed first each business day. The cut-off time for expedited order processing each day is 12 noon.

I've got to have my candy tomorrow. What do I do?

Give us a call, and we'll do our best to accommodate your needs.

Transit Times

Your package will take between 1-5 days in transit, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4-5 days). 

Order Guarantee - Returns/Exchanges

Satisfaction is guaranteed on all orders. If you receive an order with candy that is missing, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by our shipment tracking information.  Note that large orders may be shipped in several different boxes and arrive on different days. Please also note on flavor assortment items that not all flavors will be in every bag or box. Sometimes, due to wrapper changes, one or more of the flavors may not be packed out for a short period of time.

We cannot guarantee any meltable items. We cannot accept returns on opened candy. For returns or exchanges on unopened candy packages, please call or email us with your order information.

You must receive prior authorization from Customer Service before returning any items. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. Refunds may be a full refund, partial refund (minus shipping and/or re-stocking fee), or a full or partial credit on a future order. 

A minimum of $10 or 15% of order restocking fee (whichever is greater) will be applied to all returns which were not our error. If items are refused at delivery, original and return shipping costs will be charged to the purchaser's original form of payment.  There are no returns allowed on customized products.

Shipping Addresses - Locations

PO Box shipments are available for most smaller items, and will be delivered via the USPS.  APO/FPO/DPO addresses are accepted.  Please make sure you fill out the address correctly for these military shipments, and select one of the Armed Forces locations in the STATE drop-down menu in the shopping cart.

International Shipping

We cannot ship outside of the United States.  U.S. territories (e.g. Puerto Rico, Virgin Islands, etc.) can be shipped if serviced by the U.S. Postal Service.

Shipping & Offices Closed - Holidays

Orders are not shipped on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.

Special Requests

For any special requests please call 800-628-2639 for special pricing and handling.

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