Returns & Exchanges
Satisfaction is guaranteed on all orders. If you receive an order with candy that is missing, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by our shipment tracking information. Note that large orders may be shipped in several different boxes and arrive on different days. Please also note on flavor assortment items that not all flavors will be in every bag or box. Sometimes, due to wrapper changes, one or more of the flavors may not be packed out for a short period of time.
We cannot guarantee any meltable items. We cannot accept returns on opened candy. For returns or exchanges on unopened candy packages, please call us with your order information.
You must receive prior authorization from Customer Service before returning any items. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. Refunds may be a full refund, partial refund (minus shipping and/or re-stocking fee), or a full or partial credit on a future order.
A minimum of $10 or 15% of order restocking fee (whichever is greater) will be applied to all returns which were not our error. If items are refused at delivery, original and return shipping costs will be charged to the purchaser's original form of payment. There are no returns allowed on customized products.
To check the status of your return, registered customers can log into our website at the top of any page, and look at the status of their returns, print invoices, and track shipments. Guests also have the ability to check the status of their returns, print invoices, and track shipments. Guests can find returns by going to the left side of any category page, and providing the Order ID, Billing Last Name, and either the Email Address or ZIP Code. You can also contact us:
Tel: 1-800-628-2639 toll-free, or
Email: orders@spanglercandy.com