Order Policy

Orders can be submitted via our website, phone, fax, or mail. Submitting orders through the web site is the quickest and preferred method. This will allow us to begin processing your order right away. You can also call us toll-free at 1-800-628-2639 and place your order over the phone.

Our fax number is 419-636-8951. Our address is Spangler Fulfillment Center, 400 N. Portland St., PO Box 109, Bryan, OH 43506.

Business and Individual Orders

We sell to individuals, organizations, and businesses, and have a $15 minimum order requirement.  You can order by the bag, tub, box, tub, or bulk case. Ordering multiple quantities helps lower your shipping cost as compared to the total order cost. You can also place an order and have it shipped to another location - such as a business or to a friend.

Payment Methods

We accept Visa, Mastercard, Discover, American Express, and PayPal. We cannot accept personal checks. For repeat orders, companies may create a bill-to account (after credit approval) and be billed on Net 30 terms.

Registration and Credit Card Information

Placing an order on the web site with spanglercandy.com is fast and easy. Registration on the web site is not required, although it makes it faster and easier for future purchases as we store your name, email address, billing address, shipping addresses, and previous order information..

For ease of future orders, credit card information can be stored on your credit card's gateway server if you choose.  Simply check the box to store credit card information, or if you have done this in the past, the saved credit card options will be shown.  For security purposes, credit card information is not retained on our servers. To log into your account, click Login at the top of any page, and enter your username and password.  If you are already logged in, click View Account or My Account link at the top of any page.  Click Create Account to set up a new account.

Order Processing

Orders are processed Monday through Friday. We normally process orders within 1 business day. Expedited 2-Day and 1-Day orders take priority. Cut-off time to process expedited orders is 2 pm Eastern time.

Orders are not processed on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.

A 10% discount is applied to orders through our Spangler auto-ship subscription program. Take the hassle out of keeping track of it - we will do it for you! Simply choose a subscription program from the product detail page. You can manage the  items, frequency, and billing for your auto-ship subscription program from your account.  Contact Customer Service at 1-800-628-2639 if you have any  additional questions regarding subscriptions.

We ship items via UPS, USPS, or Fedex (if required).  Free ground shipping is included for all orders in the United States (excluding Alaska and Hawaii).  Expedited 2-Day and 1-Day shipping methods are available for an extra charge.  These expedited charges are based on order weight, destination, and speed. Choose the shipping method you prefer when you check out.  For standard ground orders, we reserve the right to ship your items in the most economical manner that will reach you by the estimated arrival date.

To see shipping charges, add the items to your cart, and click the Cart icon in the upper right of the screen.  In the Estimate Shipping box, select the state you are shipping to, and enter the zip code.  Choose the shipping method you prefer and the costs for that order are automatically calculated.  If you add or delete items, or revise the quantities or ship-to address, the shipping cost information will be automatically updated.

Promotion Codes - Coupons

We occasionally offer promotion codes to our customers. Promotion codes are based on a % off, $ off, free item, or free shipping. Promotion codes are usually based on a minimum and/or maximum purchase, or restricted to specific items. Promotion codes have an expiration date or may be listed as "while supplies last".

Each promotion code may have a different requirement or discount. All requirements must be met to receive your discount or special offer. Redeeming promotion codes during the payment process is easy. Simply enter your promo code in the area designated in the shopping cart as you checkout, and it will automatically be applied to your purchase.

To receive promotion codes, sign up for the email newsletter. We usually include a promotion in these email newsletters. Sign up for the email newsletter on our homepage.

Checking Order Status

To check the status of your order, registered customers can log into our website at the top of any page, and look at the status of their orders, print invoices, and track shipments. Guests also have the ability to check the status of their orders, print invoices, and track shipments. Guests can find orders by going to the left side of any category page, and providing the Order ID, Billing Last Name, and either the Email Address or ZIP Code. You can also contact us:

Tel: 1-800-628-2639 toll-free, or
Email: orders@spanglercandy.com

Backorders

We usually do not need to backorder, as we keep ample inventory, and many items are produced here in our factory.  If necessary, we automatically backorder merchandise not shipped with your original order. The backorder will be cancelled if we cannot ship within 30 days, and your credit card will credited.

Special Requests

For any special requests please call 800-628-2639 for special pricing and handling.

Information Security

When you place an order on our site, we protect your credit card number and all personal information by using top level encryption technology. Encryption scrambles your credit card number and personal information, and it remains scrambled while traveling over the internet between your computer and our web site. We use GeoTrust secure socket layer (SSL) encryption, the industry standard for secure ecommerce transactions. Click on GeoTrust to confirm our status is valid. You may need to temporarily unblock pop-ups for the information to display.

Our sites are tested and certified to pass the McAfee Secure Scan. The McAfee Secure mark appears at the bottom of the page only when our sites pass the McAfee Secure tests. We screen for fraudulent orders.

Our sites may request the CVV2 credit card verification value during the checkout process. This is the 3 or 4 digit number printed on your card, and is a security measure recommended by the credit card industry.

Information Privacy

We do not sell or rent your personal information to anyone at any time. Please see our privacy policy for full details.

Contact Information

We will not use your telephone number unless we need to contact you regarding your order (e.g. if we are out of stock, item revisions, payment questions, etc). We do not sell or rent your telephone number to anyone.

Your email address is used to send your order confirmation and shipment tracking information. You may be sent an email from us asking if you want to join our email newsletter list, or for limited promotions or feedback. You can opt out of receiving further promotion or feedback emails at any time. We do not sell or rent your email address to anyone.

 

© 2020 Spangler Candy Company