Online Store FAQs

Please check the order, shipping, and return policies first.  Additional questions are listed here.

Can I receive samples before making a purchase?

Unfortunately we do not offer samples of our products. 

Do you offer Kosher candy? 

SpanglerCandy.com offers an assortment of kosher candy products. For general information, click on the kosher Information link under the Nutrition menu.  To learn about nutrition, ingredients, kosher status, allergen and manufacturer information, click on a product image to go to the product detail page. 

I have a food allergy and need to know ingredient and allergen information. Where can I find this information?

Ingredient and allergen information is available for each item. Click on a product and scroll down to view the Nutrition tab. We update our products with information when advised. However, manufacturers may change the status of a product without notice. We cannot be held responsible for product information for changed items from other manufacturers.

How large are the packages of bulk candy?

Candy can be heavy, and the size of the package depends on the product. Item sizes range from 1 to 35 lbs.  Item weight is on the product detail page.

Do you have a storefront I can visit to browse your products?

We do not have a physical retail store for customers to browse or pick up items. All of our items are conveniently available at SpanglerCandy.com. Our website offers product listings with quality photos, weights, accurate descriptions, and competitive prices. For specific inquiries, contact Customer Service at 419-636-3553 or toll-free 1-800-628-2639.

How far in advance should I order candy I need for an event?

We process most orders within 1 day, and it can take 1-4 days in shipping (not counting weekends).  For large orders, we recommend ordering 3 weeks in advance to make sure the product is available, the lead time to process your order, and the package to be shipped to your destination. 

What happens if the item I purchased is out of stock?

The website will show an out of stock status, or the item will be removed completely.  We keep ample inventory of most items, but if a large number of orders come in for a specific item and it goes out of stock, we will notify you within 1 day of your purchase, and ask if you wish to keep the order open until the stock is replenished. We may have similar items to purchase as an alternative. 

If you wish to keep your order open, we will backorder the item. The backorder will be cancelled if we cannot ship within 30 days, and your credit card will be credited.

Can you send me a catalog?

We do not have printed catalogs because we update our product selection frequently. To view our most up-to-date information, please visit SpanglerCandy.com.

Do you have an affiliate program?

Spangler Candy does not offer an affiliate program.

Account Questions

Do I need to create an account? 

Registration on our web site is not required, but we highly recommend setting up an account.  This makes it faster and easier for future purchases as we store your name, email address, billing address, shipping addresses, and previous order information.  You must create an account to participate in our Auto-Ship subscription program.  We do not store credit card information on our servers.

I forgot my password. Can you help?

If you are unable to log in to your account, click on the Forgot Your Password link on the customer account login page. Follow the prompts to reset your password. If you continue to have problems, contact Customer Service at 419-636-3553 or toll-free 1-800-628-2639.  

How can I check the status of my order?

To check the status of your order, registered customers can log into our website at the top of any page, and look at the status of their orders, print invoices, and track shipments. Guests also have the ability to check the status of their orders, print invoices, and track shipments. Guests can find orders by going to the left side of any category page, and providing the Order ID, Billing Last Name, and either the Email Address or ZIP Code. You can also contact us:

Tel: 1-800-628-2639 toll-free, or
Email: orders@spanglercandy.com

Can you ship to a PO Box or APO/FPO/DPO addresses?

PO Box shipments are available for most smaller items, and will be delivered via the USPS.  APO/FPO/DPO addresses are accepted.  Please make sure you fill out the address correctly for these military shipments, and select one of the Armed Forces locations in the STATE drop-down menu in the shopping cart.

Can you ship to locations outside the U.S.?

We are sorry but we cannot ship to countries outside of the United States at this time. 

How do I make special requests for my order? 

For any special requests please call 1-800-628-2639 for special pricing and handling. 

I just placed an order but need to cancel it. What do I do?

We understand plans change, and that orders may need to be cancelled. Please contact Customer Service as soon as possible at 1-800-628-2639. We will try to cancel the order before it is processed.