Store-info

General Questions

Who can order from this website? Is it for businesses only? 

We sell to individuals, organizations, and businesses. You can order by the bag, box, or bulk case. Ordering multiple quantities of an item helps lower your shipping cost as compared to total order cost. You can also place an order and have it shipped to another location - such as a business or to a friend as a gift.

Can I pick up my candy order myself at your warehouse? 

Right now we do not have a pick-up option available. However, you can purchase candy items, including bulk lollipop cases, at our store/museum in Bryan, Ohio during business hours. Please see our store/museum page for hours of operation and address information.

Can I receive samples before making a purchase?

Unfortunately we do not offer samples of our products. 

Do you offer Kosher candy? 

SpanglerCandy.com offers an assortment of Kosher candy products. We update our products with accurate information. However, manufacturers may change the status of a product without notice. We cannot be held responsible for incorrect product information for changed items. To view product information click on the product image to learn about the nutrition, ingredients, kosher status, allergen information and manufacturer information. 

I have a food allergy and need to know ingredient and allergen information. Where can I find this information?

Ingredient and allergen information is available for each product. You can view this information in our online candy store when you click on an individual item and scroll below the product image. We update our products with accurate information. However, manufacturers may change the status of a product without notice. We cannot be held responsible for incorrect product information for changed items.  

What is the Spangler Candy Auto-Ship Program?

A 5% discount is applied to all items ordered if you are signed up for our Spangler Auto-Ship program. Take the hassle out of keeping track of it - we will do it for you! Simply tell us what item, quantity, and how often, and we will set up an auto-ship & bill program for your company and any branches if applicable. Contact Customer Service at 1-800-628-2639 to subscribe to this easy program. 

How large are the packages of bulk candy?

Candy can be heavy, and the size of the package depends on the product as item sizes vary. For more specific product information, please call Customer Service at 419-636-3553 or toll-free 1-800-628-2639. 

Do you have a storefront I can visit to browse your products?

We do not have a physical retail store where customers can browse or pick up items. However, all of our items are conveniently available at SpanglerCandy.com. Our website offers product listings with quality photos, weights, prices and descriptions. For more specific product information, please contact Customer Service at 419-636-3553 or toll-free 1-800-628-2639.

How far in advance should I order candy I need for an event?

We recommend a minimum of 3 weeks in advance to make sure the product is available, lead time to process your order, and the package to be shipped to your destination. 

The package is more candy I wish to purchase. Can I order a smaller amount?

We offer candies in different sized packages. Some items are only available in bulk. Please browse our items to view all of the options.

What happens if the item I purchased is out of stock?

We keep ample inventory of most items, but if an item is out of stock, we will notify you within 1 day of your purchase. We will automatically backorder the item, and if not available and shipped within 30 days we will cancel for a full refund. We may have similar items to purchase as an alternative. 

Can you send me a catalog to view?

We do not have catalogs printed, because we update our product selection frequently. To view our most up-to-date information, please visit SpanglerCandy.com.

Do you have an affiliate program?

Spangler Candy does not offer an affiliate program.

Account Questions

Do I need to create an account? 

Registration on our web site is not required, but we highly recommend setting up an account.  This makes it faster and easier for future purchases as we store your name, email address, billing address, shipping addresses, and previous order information.  We do not store credit card information on our servers.

I forgot my password. Can you help?

If you are unable to log in to your account, click on the Forgot Your Password link on your customer account login page. Follow the prompts to reset your password. If you continue to have problems logging in, please contact Customer Service at 419-636-3553 or toll-free 1-800-628-2639.

Shipping Questions

What is the cost to ship my order?

We ship items via UPS or USPS (Postal Service).  Flat Rate, Ground, 2nd Day and Next Day shipping charges are calculated before you submit your order and based upon order value, or weight and destination. You choose the shipping method you prefer when you checkout. To request a specific shipper, or to have the shipment billed to your account, please contact us. For flat rate shipments, we reserve the right to ship your items in the most economical manner that will reach you by the estimated arrival date.

To estimate the shipping charges, add the items to your cart, and click the Cart icon in the upper right of the screen.  In the Estimate Shipping box, select the state you are shipping to, and enter the zip code.  Click the Estimate button and the shipping costs for that particular order will be estimated.  If you add or delete items, or revise the quantities or ship-to address, input the state and zip code information again and click Estimate again. 

Why is shipping so expensive?

Flat rate orders are calculated by total order value.  Ground, 2nd Day, and Next Day orders are calculated by weight and location. Bulk candy is heavy, so shipping costs can be high compared to other lighter items you may purchase on a web site such as jewelry, CDs, electronics, clothing, or flowers.

A 5% discount is applied to all items ordered if you are signed up for our Spangler Auto-Ship program. Take the hassle out of keeping track of it - we will do it for you! Simply tell us what item, what quantity, and how often, and we will set up an auto-ship & bill program for your company and any branches if applicable. Contact Customer Service at 1-800-628-2639 to subscribe to this easy program.

Special discounts may apply to yearly dollar volume customers over $25k per year - please contact our Customer Service for details.

Can you ship to PO Box or APO addresses? 

At this time, we require a physical address to make deliveries. No deliveries are made to PO Boxes.  For APO addresses, please contact us.

When will I receive my order? 

We process most orders within 1 business day. Your package will take between 1-5 days in transit, depending on your location (two-thirds of the US is 1-3 days with the Western States being 4-5 days). If you have supplied your proper email, you will receive tracking information to help determine the order location and estimated arrival time. 

The above graphic indicates transit times for our UPS Ground delivery from Bryan, OH.

The above graphic indicates transit times for our USPS (Postal) Ground delivery from Bryan, OH.

I need my candy fast, do you have expedited shipping methods?

SpanglerCandy.com offers expedited shipping methods including UPS 2nd Day and UPS Next Day. If you have concerns with arrival times please contact Customer Service at 419-636-3553 or toll-free 1-800-628-2639.

I've got to have my candy tomorrow. What do I do? 

Give us a call, and we'll do our best to acommodate your needs. 

Can you ship to locations outside the U.S.?

We cannot ship outside of the continental U.S. at this time except for U.S. territories (e.g. Puerto Rico, Virgin Islands, etc.) that can be serviced by the U.S. Postal Service.

Am I able to include shipping instructions?

We sometimes get requests to deliver before a certain time, leave the package in a specific location, etc. Currently, we are not able to pass these instructions on to UPS. You can give delivery instructions that will stay in the UPS files by calling 1-800-PICK-UPS or setting up a UPS account. 

Order Questions

How do I place an order online? 

Placing an order on the website with SpanglerCandy.com is fast and easy. Simply add items to your cart by clicking the Add to Cart button below each item. Click the Checkout button on the left side of the page, or the Cart button at the top right to go to your shopping cart and input billing, shipping, and credit card information.  

Opening an account is not required, although it makes it faster and easier for future purchases as we store your name, email address, billing address, shipping addresses, and order history. For security purposes, credit card information is not retained on our servers. To log into and update your account, click the My Account link at the top of any page and enter your email address and password.

You can review detailed shopping instructions near the bottom of any shopping page with the links under Store Information.  If you have questions or need help placing an order, we can help over the phone. Contact our Customer Service department at 419-636-3553 or toll-free 1-800-628-2639.

What payment methods do you accept? 

We accept Visa, Mastercard, Discover, American Express, and PayPal. We cannot accept personal checks. For repeat orders businesses may create a bill-to-account (after credit-approval) and be billed on Net 30 terms. 

Is your website secure? 

When you place an order on SpanglerCandy.com, we protect your credit card number and all personal information using top level 128 bit encryption technology. Encryption scrambles your credit card number and personal information, and it remains scrambled while traveling over the internet between your computer and our website. We use GeoTrust secure socket layer (SSL) encryption, the industry standard for secure ecommerce transactions. Click on GeoTrust to confirm our status is valid. You may need to temporarily unblock pop-ups for the information to display. 

Our sites are tested and certified to pass the McAfee Secure Scan. The McAfee Secure mark appears at the bottom of the page only when our sites pass the McAfee Secure tests. We screen for fradulent orders. 

Our site requests CVV2 credit card verification value during the checkout process. This is the 3-digit or 4-digit number printed on your card, and is a security measure recommended by the credit card industry. 

Why do you want my telephone number and email address? 

We use your email address to send order confirmation and shipment tracking information, and telephone number to contact you about your order if necessary. We do not sell or rent your information to anyone. Please see our privacy policy for more details.

Do you have any promo codes or coupons?

We offer promotion codes to our customers if they voluntarily sign up for our monthly email newsletters or receive emails after making a purchase. Sign up for our email newsletter to receive discounts on your next purchase. 

When are orders processed? 

Orders are processed Monday through Friday. We normally process all orders within 1-2 business days. Next Day and 2nd Day orders take priority. Cut-off time to process expedited orders is 12 pm each day. 

Orders are not processed on company holidays which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day and New Year's Eve Day. 

Can I make returns or exchanges?

Satisfaction is guaranteed on all orders. If you receive an order with candy that is missing, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by our shipment tracking information.  Note that large orders may be shipped in several different boxes and arrive on different days. Please also note on flavor assortment items that not all flavors may be in every bag or box. Sometimes, due to wrapper changes, one or more flavors may not be available for a short period of time.

We cannot guarantee any meltable items. We cannot accept returns on opened candy. For returns or exchanges on unopened candy packages, please call us with your order information.

You must receive prior authorization from Customer Service before returning items. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the product back to us in its original condition. Refunds may be a full refund, partial refund (minus shipping and/or re-stocking fee), or a full or partial credit on a future order. 

A minimum of $10 or 15% of order restocking fee (whichever is greater) will be applied to all returns which were not our error. If items are refused at delivery, original and return shipping costs will be charged to the purchaser's original form of payment.  There are no returns on customized products.

How do I check the status of my order?

To check the status of your order, please log in to your account (see My Account at the top of each web page) or contact us:

Tel:1-800-628-2639 toll free, or 

Email: orders@spanglercandy.com

Do you have backorders?

We usually do not need to backorder, as we keep ample inventory, and many items are produced here in our factory. If necessary, we automatically backorder all merchandise not shipped with your original order. The backorder will be cancelled if we cannot ship within 30 days, and your credit card will be credited. 

How do I make special requests for my order? 

For any special requests please call 1-800-628-2639 for special pricing and handling. 

The amount of candy offered is more than I want. Do you have any of the same candy available in smaller amounts?

Browse or filter items on our website to see the options we have available. We offer items in bags, boxes, tubs, and bulk. 

I have questions regarding products on your website. Can I talk with a specialist? 

Contact our Customer Service personnel at 1-800-628-2639 toll-free and we can help with any questions you may have.

I just placed an order but need to cancel it. What do I do?

We understand plans change, and that orders may need to be cancelled. Please contact Customer Service as soon as possible at 1-800-628-2639. We will try to cancel the order before it is processed. 

Is there a minimum order that I need to place?

There is no minimum to place an order at SpanglerCandy.com. Order as little or as much as you want.

Can you accept food stamps/EBT cards as a form of payment?

SpanglerCandy.com does not accept food stamps/EBT cards for payment.

Can you price match against another store?

SpanglerCandy.com does not price match against other websites or stores. We offer great products at competitive prices and shipping costs.

Can you accept purchase orders?

To submit a purchase order contact our Customer Service department at 800-628-2639 to obtain instructions.