We ship via UPS, Fedex, and USPS. We pick the most economical shipment method based upon your order. Shipping charges are calculated and shown during checkout prior to payment and order completion. Ground flat rates are based upon total order cost, and 2nd Day and Next Day rates are based on the weight and destination of the package. All orders are shipped from Bryan, Ohio. If you require a specific shipping method, please contact Customer Service.
Who can order from this web site? Is it for businesses only?
We sell to individual consumers, organizations, and businesses. You can order by the bag, box, or bulk case. We have no minimum order requirement. Ordering multiple quantities of an item helps lower your shipping cost as compared to the total order cost. You can also place an order and have it shipped to another location - such as a business or to a friend as a gift.
Where do I include delivery instructions for UPS?
We sometimes get requests to deliver before a certain time, leave the package in a specific location, etc. Currently, we are not able to pass these instructions on to UPS. You can give delivery instructions that will stay in UPS's files by calling 1-800-PICK-UPS or setting up a UPS account.
Can I pick up my candy order myself at your warehouse?
Right now we do not have a pick-up option available. However, you can purchase candy items, including bulk lollipop cases, at our Store & Museum in Bryan, Ohio during business hours. Please see our store and museum page for information and location.
Why is shipping so expensive?
We have developed a competitive ground flat rate based upon your total order cost. Next Day and 2nd Day orders are calculated by weight and location. Bulk candy is heavy, so shipping costs can be high compared to other lighter items you may purchase on a web site such as jewelry, CDs, electronics, clothing, or flowers.
To lower your shipping costs, we use a ground flat rate for items up to $250 and standard ground delivery. We use a flat reduced percentage for orders over $250.
A 5% discount is applied to all items ordered if you are signed up for our Spangler Auto-Ship program. Take the hassle out of keeping track of it - we will do it for you! Simply tell us what item, what quantity, and how often, and we will set up an auto-ship & bill program for your company and any branches or subsidiaries if applicable. Contact Customer Service at 1-800-628-2639 to subscribe to this easy program.
Special discounts apply to yearly dollar volume customers over $25k per year - please contact our Customer Service for details.
For most items shipped via UPS, Fedex, or USPS, you will receive an email with your tracking number included (if you provide your proper email address during checkout).
When will I receive my order?
We ship within 1-2 business days. Your package will take between 1-5 days in transit, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4-5 days). If you have supplied your proper email, for most items you will receive a tracking notification that you can use to determine the order location and estimated arrival time.
I've got to have my candy next week. What do I do?
We offer Next Day and 2nd Day options for rush shipments. Add 2 business days for order processing and pick the appropriate shipping priority. Do not include Saturday or Sunday in your order processing or shipment calculations. Next Day and 2nd Day orders take priority and are processed first each business day. The cut-off time for order processing each day is 12 noon.
I've got to have my candy tomorrow. What do I do?
Give us a call, and we'll do our best to accommodate your needs.
Your package will take between 1-5 days in transit, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4-5 days).
Order Guarantee - Returns/Exchanges
Satisfaction is guaranteed on all orders. If you receive an order with candy that is missing, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by our shipment tracking information. Note that large orders may be shipped in several different boxes and arrive on different days. Please also note on flavor assortment items that not all flavors will be in every bag or box. Sometimes, due to wrapper changes, one or more of the flavors may not be packed out for a short period of time.
We cannot guarantee any meltable items. We cannot accept returns on opened candy. For returns or exchanges on unopened candy packages, please call us with your order information.
You must receive prior authorization from Customer Service before returning any items. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. Refunds may be a full refund, partial refund (minus shipping and/or re-stocking fee), or a full or partial credit on a future order.
A minimum of $10 or 15% of order restocking fee (whichever is greater) will be applied to all returns which were not our error. If items are refused at delivery, original and return shipping costs will be charged to the purchaser's original form of payment. There are no returns allowed on customized products.
Shipping Addresses - Locations
We cannot ship to P.O. Boxes. Please make every effort to supply the exact correct street shipping address. We get charged for shipping address corrections and it may delay your order.
Orders shipping to military APO/FPO addresses require special processing and pricing - please contact us at 1-800-628-2639 or email@example.com for information. We are unable to provide tracking or calculate time in transit for orders shipping to APO or FPO addresses. For questions on delivery of these orders, we recommend you contact the US Postal Service.
Due to available delivery options, Alaska and Hawaii orders cannot be placed online, but can be called in. Shipping to Alaska and Hawaii may incur additional costs. Please give us a call and we will take care of you. We apologize for this inconvenience.
We cannot ship outside of the contiguous U.S. at this time. U.S. territories (e.g. Puerto Rico, Virgin Islands, etc.) can be sent to if serviced by the U.S. Postal Service.
Shipping & Offices Closed - Holidays
Orders are not shipped on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.
For any special requests please call 800-628-2639 for special pricing and handling.
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