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Spangler Candy Canes

Enjoy Spangler Candy Canes this holiday season!

Enjoy Spangler Candy Canes this holiday season!
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Order Policies

Order Policies

Orders can be submitted via our website, phone, fax, or mail. Submitting orders through the web site is the quickest and preferred method. This will allow us to begin processing your order right away. You can also call us toll-free at 1-800-628-2639 and place your order over the phone.

manual order form can be printed, filled out, and then faxed or mailed to us. Our fax number is 419-636-8951. Our address is Spangler Fulfillment Center, 400 N. Portland St., PO Box 109, Bryan, OH 43506.

Business and Individual Consumer Orders

We sell to individuals, organizations, and businesses. You can order by the bag, box, tub, or bulk case. We have no minimum order requirement. Ordering multiple quantities of items helps lower your shipping cost as compared to the total order cost. You can also place an order and have it shipped to another location - such as a business or to a friend.

Payment Methods

We accept Visa, Mastercard, Discover, American Express, and PayPal. We cannot accept personal checks. For repeat orders, companies may create a bill-to account (after credit approval) and be billed on Net 30 terms.

Registration and Credit Card Information

Placing an order on the web site with spanglercandy.com is fast and easy. Registration on the web site is not required, although it makes it faster and easier for future purchases as we store your name, email address, billing address, shipping addresses, and previous order information..

For security purposes, credit card information is not retained on our servers. To log into and review or update your account, click the My Account link at the top of any page and enter your email address and password. Review detailed shopping instructions on how to order from this site.

Order Processing

Orders are processed Monday through Friday. We normally process orders within 1-2 business days. Next Day and 2nd Day orders take priority. Cut-off time to process expedited orders is 12 noon each day.

Orders are not processed on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.

A 5% discount is applied to items ordered if you are signed up for our Spangler Auto-Ship program. Take the hassle out of keeping track of it - we will do it for you! Simply tell us what item, what quantity, and how often, and we will set up an auto-ship & bill program for your company and any branches if applicable. Contact Customer Service at 1-800-628-2639 to subscribe to this easy program.

We ship items via UPS or USPS (Postal Service).  Flat rate, Ground, 2nd Day and Next Day shipping charges are calculated before you submit your order and based upon total order value, or weight and destination. You choose the shipping method you prefer when you checkout. For flat rate shipments, we reserve the right to ship your items in the most economical manner that will reach you by the estimated arrival date.

To estimate the shipping charges, add the items to your cart, and click the Cart icon in the upper right of the screen.  In the Estimate Shipping box, select the state you are shipping to, and enter the zip code.  Click the Estimate button and the shipping costs for that particular order will be estimated.  If you add or delete items, or revise the quantities or ship-to address, input the state and zip code information again and click Estimate again.

Shipping Times & Methods

We ship within 1-2 business days. Your package will take between 1-5 days in transit, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4-5 days). If you have supplied your proper email, you will receive a tracking notification that you can use to determine the order location and arrival time. Note that large orders may be shipped in several different boxes and arrive on different days.

UPS Ground Delivery

The above graphic indicates transit times for our UPS Ground delivery from Bryan, OH.

USPS Priority Delivery

The above graphic indicates transit times for our USPS (Postal) Ground delivery from Bryan, OH.

For flat rate shipments, we choose the shipping carrier that is least expensive and will get your shipment to you on time.  For rush shipments, we generally use UPS. To request a specific shipper, or to have the shipment billed to your account, please contact us.  

Rush Shipments

We offer Next Day and 2nd Day options for rush shipments. Add 2 business days for order processing and pick the appropriate shipping priority. Do not include Saturday or Sunday in your order processing or shipment calculations. Next Day and 2nd Day orders take priority and are processed first each business day. The cut-off time for order processing each day is 12 noon.

Pick-up Option not Available

We do not have a pick-up option available. However, you can purchase candy items, including bulk lollipops, at the Spangler Store & Museum in Bryan, Ohio during business hours. Please see our store and museum page for information and location.

Information Security

When you place an order on our site, we protect your credit card number and all personal information by using top level encryption technology. Encryption scrambles your credit card number and personal information, and it remains scrambled while traveling over the internet between your computer and our web site. We use GeoTrust secure socket layer (SSL) encryption, the industry standard for secure ecommerce transactions. Click on GeoTrust to confirm our status is valid. You may need to temporarily unblock pop-ups for the information to display.

Our sites are tested and certified to pass the McAfee Secure Scan. The McAfee Secure mark appears at the bottom of the page only when our sites pass the McAfee Secure tests. We screen for fraudulent orders.

Our sites request the CVV2 credit card verification value during the checkout process. This is the 3 or 4 digit number printed on your card, and is a security measure recommended by the credit card industry.

Information Privacy

We do not sell or rent your personal information to anyone at any time. Please see our privacy policy for full details.

Contact Information

We will not use your telephone number unless we need to contact you regarding your order (e.g. if we are out of stock, item revisions, payment questions, etc). We do not sell or rent your telephone number to anyone.

Your email address is used to send your order confirmation and shipment tracking information. You may be sent an email from us asking if you want to join our email newsletter list, or for limited promotions or feedback. You can opt out of receiving further promotion or feedback emails at any time. We do not sell or rent your email address to anyone.

Promotion Codes - Coupons

We occasionally offer promotion codes to our customers. Promotion codes are based on a % off, $ off, free item, or free shipping. Promotion codes are usually based on a minimum and/or maximum purchase, or restricted to specific items. Promotion codes have an expiration date or may be listed as "while supplies last".

Each promotion code may have a different requirement or discount. All requirements must be met to receive your discount or special offer. Redeeming promotion codes during the payment process is easy. Simply enter your promo code in the area designated in the shopping cart as you checkout, and it will automatically be applied to your purchase.

To receive promotion codes, sign up for the monthly email newsletter. The Candy 2 Business newsletter is for businesses. The Candy Connection is for individuals. We usually include a promotion in these email newsletters, which go out near the beginning of each month. Sign-up for a newsletter here.

Order Guarantee - Returns/Exchanges

Satisfaction is guaranteed on all orders. If you receive an order with candy that is missing, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by our shipment tracking information.  Note that large orders may be shipped in several different boxes and arrive on different days. Please also note on flavor assortment items that not all flavors may be in every bag or box. Sometimes, due to wrapper changes, one or more flavors may not be available for a short period of time.

We cannot guarantee any meltable items. We cannot accept returns on opened candy. For returns or exchanges on unopened candy packages, please call us with your order information.

You must receive prior authorization from Customer Service before returning items. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the product back to us in its original condition. Refunds may be a full refund, partial refund (minus shipping and/or re-stocking fee), or a full or partial credit on a future order. 

A minimum of $10 or 15% of order restocking fee (whichever is greater) will be applied to all returns which were not our error. If items are refused at delivery, original and return shipping costs will be charged to the purchaser's original form of payment.  There are no returns on customized products.

Checking Order Status

To check the status of your order, registered customers can log into our website and look at the status and copy or click on the tracking number.  You can also contact us:

Tel: 1-800-628-2639 toll-free, or
Email: orders@spanglercandy.com

Backorders

We usually do not need to backorder, as we keep ample inventory, and many items are produced here in our factory.  If necessary, we automatically backorder merchandise not shipped with your original order. The backorder will be cancelled if we cannot ship within 30 days, and your credit card will credited.

Special Requests

For any special requests please call 800-628-2639 for special pricing and handling.

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