Shipping
We offer UPS shipping for Ground, 2nd Day, and Next Day.  Shipping charges are shown separately as you check out.  Rates are calculated during checkout prior to payment and order completion. Rates are based on the weight of the package, destination and shipping method.  Select the shipping option you would like. UPS Ground is the default choice. All orders are shipped from Bryan, Ohio.  If you require a different shipping method, please contact Customer Service.

Who can order from this web site?  Is it for businesses only?
We sell to individual consumers and businesses.  You can order by the bag, box, or bulk case. We currently have no minimum order requirement. We have noted our case packs next to each item description. When ordering multiple quantities of an item, ordering in case pack quantities helps us in efficient packing and in protecting the product while in transit.   You can also place an order and have it shipped to another location - such as a business or to a friend as a gift.

Why is shipping so expensive?
We agree - at times shipping can be expensive.  We are located in Bryan, Ohio, so shipping to the West Coast can be expensive.  We are working on several solutions to reduce this cost.   Shipping costs are calculated by weight and location, and bulk candy is heavy, so shipping costs can be high compared to other lighter items you may purchase on a web site such as jewelry, CDs, electronics, clothing, or flowers.  In addition, fuel surcharges are currently in place with UPS due to the high cost of fuel.

Where do I include delivery instructions for UPS?
We sometimes get requests to deliver before a certain time, leave the package in a specific location, etc. Currently, we are not able to pass these instructions on to UPS. You can give delivery instructions that will stay in UPS's files by calling 1-800-PICK-UPS. You can also leave a note on the door for UPS if you are comfortable doing that.

Can I pick up my candy order myself at your warehouse?
Right now we do not have a pick-up option available. However, you can purchase candy items, including bulk lollipop cases, at our store/museum in Bryan, Ohio during business hours. Please see our store/museum page for information and location.

Tracking
If you provide your proper email address during checkout, you will receive an email from UPS with your tracking number included.  Go to our UPS Package Tracker to find out where you package is with UPS and the estimated delivery date.

When will I receive my order?
We ship within 1-2 business days. Your package will take between 1-4 days in transit with UPS, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4 days). If you have supplied your proper email, you will receive a UPS tracking notification that you can use to determine its location and estimated arrival time.

I've got to have my candy next week.  What do I do?
We offer Next Day Air and 2nd Day Air for rush shipments.  Add 2 business days for order processing and pick the appropriate shipping priority.  Do not include Saturday or Sunday in your order processing or shipment calculations.  Next Day Air and 2nd Day Air orders take priority and are processed first each business day.   The cut-off time for order processing each day is 12 noon.

I've got to have my candy tomorrow.  What do I do?
Give us a call, and we'll do our best to accommodate your needs.

Transit Times
View the UPS map to show the time it will take for your package in transit (not from when you place the order) for UPS Ground from Bryan, OH.

Order Guarantee - Returns/Exchanges
Satifaction is guaranteed on all non-chocolate orders.  If you receive candy that is broken, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by UPS tracking.  We cannot guarantee chocolates or any meltable items. 

We cannot accept returns on opened candy.  For exchanges on unopened candy packages, please call us with your order information.

Please note on flavor assortment items that not all flavors will be in every bag or box.  Sometimes, due to wrapper changes, one or more of the flavors may not be packed out for a short period of time.  Also, large orders may be shipped in several different boxes and arrive on different days. 

Shipping Addresses - Locations
We cannot ship to P.O. Boxes.  Please make every effort to supply the exact correct street shipping address.  UPS charges us for shipping address corrections and it may delay your order. 

Orders shipping to military APO/FPO addresses require special processing and pricing - please contact us at 1-800-628-2639 or orders@spanglercandy.com for information.  We are unable to provide tracking or calculate time in transit for orders shipping to APO or FPO addresses.  For questions on delivery of these orders, we recommend you contact the US Postal Service.

Due to UPS delivery options, Alaska and Hawaii orders cannot be placed online, but can be called in.  Please give us a call and we will take care of you. We apologize for this inconvenience.

International Shipping
We cannot ship to locations outside of the U.S. at this time.

Shipping & Offices Closed - Holidays
Orders are not shipped on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.

Special Requests
For any special requests please call 800-628-2639 for special pricing and handling.