Order Methods
Orders can be submitted via web, phone, fax, or mail. Submitting orders through the web site is the quickest and preferred method. This will allow you to know your total charges immediately, including shipping, and for us to begin processing your order right away.
You can call us toll-free at 1-800-628-2639 and give us your order over the phone.
A manual order form can be printed, filled out, and then faxed or mailed to us. You will need to contact us for shipping charges before you mail or fax your form. Our fax number is 419-636-8951. Our address is Spangler Fulfillment Center, 119 S. Beech St., Bryan, OH 43506.
Placing a Web Order
Placing an order on the web site with spanglercandy.com is fast and easy. Registration on the web site is not necessary, although it makes it faster and easier for future purchases as we store your billing and shipping information. Review detailed shopping instructions on how to order from this site.
Payment Methods
We accept Visa, Mastercard, Discover, and American Express. We cannot accept personal checks. For large repeat orders, customers may be placed on an account status (after credit approval) and be billed on Net 30 terms.
Information Security
When you place an order on our site, we protect your credit card number and all personal information by using top level 128 bit encryption technology. Encryption scrambles your credit card number and personal information, and it remains scrambled while traveling over the internet between your computer and spanglercandy.com. We use Verisign secure socket layer (SSL) encryption, the industry standard for secure ecommerce transactions.
Spanglercandy.com requests the CVV2 credit card verification value during the checkout process. This is the 3 or 4 digit number printed on your card, and is a security measure recommended by the credit card industry.
Your information is encrypted with Verisign. Click the Verisign logo to confirm our status is valid. You may need to temporarily unblock pop-ups for the information to display.
Information Privacy
We do not sell, rent, or distribute your personal information to anyone at any time. Please see our privacy policy for full details.
Promotion Codes
We occasionally offer promotion codes to our customers if they have voluntarily opted in to our quarterly email newsletter, or received a direct mail offer. Promotion codes are usually based on a % off, $ off, free item, or free shipping. Promotion codes are usually based on a minimum and/or maximum purchase or restricted to specific items. Promotion codes have an expiration date or may be listed as "while supplies last".
Each promotion code may have a different requirement or discount. All requirements must be met to receive your discount or special offer. Redeeming promotion codes during the payment process is easy. Simply enter your promo code in the area designated and it will automatically be applied to your purchase.
Order Processing
Orders are processed Monday through Friday. We normally process all orders within
1-2 business days. Next Day and Second Day orders will take priority.
Cut-off time to process orders is 10 a.m. each day.
Orders are not processed on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.
Checking Order Status
To check the status of your order, please contact us:
Tel: 1-800-628-2639 toll-free, or
Email: orders@spanglercandy.com
Backorders
We automatically backorder all merchandise not shipped with your original order.
The backorder will be cancelled if we cannot ship within 30 days, and your credit card will credited.
Special Requests
For any special requests please call 800-628-2639 for special pricing and handling.
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