Order Methods
Orders can be submitted via web, phone, fax, or mail. Submitting orders through the web site is the quickest and preferred method. This will allow you to know your total charges immediately, including shipping, and for us to begin processing your order right away. You can call us toll-free at 1-800-628-2639 and give us your order over the phone.
A manual order form can be printed, filled out, and then faxed or mailed to us. You will need to contact us for shipping charges before you mail or fax your form. Our fax number is 419-636-8951. Our address is Spangler Fulfillment Center, 119 S. Beech St., Bryan, OH 43506.
Who can order from this web site? Is it for businesses only?
We sell to individuals and businesses. You can order by the bag, box, or bulk case. We currently have no minimum order requirement. We have noted our case packs next to each item description. When ordering multiple quantities of an item, ordering in case pack quantities helps us in efficient packing and in protecting the product while in transit. You can also place an order and have it shipped to another location - such as a business or to a friend as a gift.
Can I pick up my candy order myself at your warehouse?
Right now we do not have a pick-up option available. However, you can purchase candy items, including bulk lollipop cases, at our store/museum in Bryan, Ohio during business hours. Please see our store/museum page for information and location.
Placing a Web Order
Placing an order on the web site with spanglercandy.com is fast and easy. Registration on the web site is not necessary, although it makes it faster and easier for future purchases as we store your billing and shipping information. Review detailed shopping instructions on how to order from this site.
When will I receive my order?
We ship within 1-2 business days. Your package will take between 1-4 days in transit with UPS, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4 days). If you have supplied your proper email, you will receive a UPS tracking notification that you can use to determine its location and estimated arrival time.
I've got to have my candy next week. What do I do?
We offer Next Day Air and 2nd Day Air for rush shipments. Add 2 business days for order processing and pick the appropriate shipping priority. Do not include Saturday or Sunday in your order processing or shipment calculations. Next Day Air and 2nd Day Air orders take priority and are processed first each business day. The cut-off time for order processing each day is 12 noon.
I've got to have my candy tomorrow. What do I do?
Give us a call, and we'll do our best to accommodate your needs.
Payment Methods
We accept Visa, Mastercard, Discover, and American Express. We cannot accept personal checks. For repeat orders, companies may create a bill-to account (after credit approval) and be billed on Net 30 terms.
Information Security
When you place an order on our site, we protect your credit card number and all personal information by using top level 128 bit encryption technology. Encryption scrambles your credit card number and personal information, and it remains scrambled while traveling over the internet between your computer and spanglercandy.com. We use Verisign secure socket layer (SSL) encryption, the industry standard for secure ecommerce transactions. Click the Verisign logo to confirm our status is valid. You may need to temporarily unblock pop-ups for the information to display.
Spanglercandy.com requests the CVV2 credit card verification value during the checkout process. This is the 3 or 4 digit number printed on your card, and is a security measure recommended by the credit card industry.
Information Privacy
We do not sell, rent, or distribute your personal information to anyone at any time. Please see our privacy policy for full details.
Why do you want my telephone number?
We will not use your telephone number unless we need to contact you regarding your order (e.g. if we are out of stock, item revisions, payment questions, etc). We do not sell, rent, or distribute your telephone number to anyone.
Why do you want my email address?
Your email address is used to send you your order confirmation and UPS tracking information. You may be sent one email from us asking if you want to join our email newsletter list. If you do not reply or decline, you will not be sent any further emails. We do not sell, rent, or distribute your email address to anyone.
Promotion Codes - Coupons
We occasionally offer promotion codes to our customers if they have voluntarily opted in to our quarterly email newsletter, or received a direct mail offer. Promotion codes are usually based on a % off, $ off, free item, or free shipping. Promotion codes are usually based on a minimum and/or maximum purchase or restricted to specific items. Promotion codes have an expiration date or may be listed as "while supplies last".
Each promotion code may have a different requirement or discount. All requirements must be met to receive your discount or special offer. Redeeming promotion codes during the payment process is easy. Simply enter your promo code in the area designated and it will automatically be applied to your purchase.
How do I get a promotion code or coupon for an item?
Sign up for the quarterly email newsletter. The Candy 2 Business newsletter is geared toward businesses. The Dum Dums Digest is for individuals. We usually include a special promotion in these email newsletters, which go out in January, April, July, and October. Start the simple sign-up process here.
Order Processing
Orders are processed Monday through Friday. We normally process all orders within
1-2 business days. Next Day and Second Day orders will take priority.
Cut-off time to process orders is 12 noon each day.
Orders are not processed on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.
Order Guarantee - Returns/Exchanges
Satisfaction is guaranteed on all non-chocolate orders. If you receive candy that is broken, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by UPS tracking. We cannot guarantee chocolates or any meltable items.
We cannot accept returns on opened candy. For exchanges on unopened candy packages, please call us with your order information.
Please note on flavor assortment items that not all flavors will be in every bag or box. Sometimes, due to wrapper changes, one or more of the flavors may not be packed out for a short period of time. Also, large orders may be shipped in several different boxes and arrive on different days.
Checking Order Status
To check the status of your order, please contact us:
Tel: 1-800-628-2639 toll-free, or
Email: orders@spanglercandy.com
Backorders
We automatically backorder all merchandise not shipped with your original order.
The backorder will be cancelled if we cannot ship within 30 days, and your credit card will credited.
Special Requests
For any special requests please call 800-628-2639 for special pricing and handling. |
