Order Policies & FAQs

Order Policies

 

Spangler Candy Order Policies and FAQs

Orders can be submitted via web, phone, fax, or mail. Submitting orders through the web site is the quickest and preferred method. This will allow you to know your total charges immediately, including shipping, and for us to begin processing your order right away. You can call us toll-free at 1-800-628-2639 and give us your order over the phone.

manual order form can be printed, filled out, and then faxed or mailed to us. You will need to contact us for shipping charges before you mail or fax your form. Our fax number is 419-636-8951. Our address is Spangler Fulfillment Center, 119 S. Beech St., Bryan, OH 43506.

Who can order from this web site? Is it for businesses only?

We sell to individuals, organizations, and businesses. You can order by the bag, box, or bulk case. We have no minimum order requirement. Ordering multiple quantities of an item helps lower your shipping cost as compared to the total order cost. You can also place an order and have it shipped to another location - such as a business or to a friend as a gift.

Can I pick up my candy order myself at your warehouse?

Right now we do not have a pick-up option available. However, you can purchase candy items, including bulk lollipop cases, at our store/museum in Bryan, Ohio during business hours. Please see our store/museum page for information and location.

Placing a Web Order

Placing an order on the web site with spanglercandy.com is fast and easy. Registration on the web site is not necessary, although it makes it faster and easier for future purchases as we store your name, email address, billing address, and shipping addresses. For security purposes, credit card information is not retained. To log into and update your account, click the My Account link at the top of any page and enter your email address and password. Review detailed shopping instructions on how to order from this site.

When will I receive my order?

We ship within 1-2 business days. Your package will take between 1-5 days in transit, depending on your location (2/3rds of the US is 1-3 days with the Western states being 4-5 days). If you have supplied your proper email, for most items you will receive a tracking notification that you can use to determine the order location and estimated arrival time.

I've got to have my candy next week. What do I do?

We offer Next Day and 2nd Day options for rush shipments. Add 2 business days for order processing and pick the appropriate shipping priority. Do not include Saturday or Sunday in your order processing or shipment calculations. Next Day and 2nd Day orders take priority and are processed first each business day. The cut-off time for order processing each day is 12 noon.

I've got to have my candy tomorrow. What do I do?

Give us a call, and we'll do our best to accommodate your needs.

Payment Methods

We accept Visa, Mastercard, Discover, American Express, and PayPal. We cannot accept personal checks. For repeat orders, companies may create a bill-to account (after credit approval) and be billed on Net 30 terms.

Information Security

When you place an order on our site, we protect your credit card number and all personal information by using top level 128 bit encryption technology. Encryption scrambles your credit card number and personal information, and it remains scrambled while traveling over the internet between your computer and our web sites(s). We use Verisign secure socket layer (SSL) encryption, the industry standard for secure ecommerce transactions. Click the Verisign logo to confirm our status is valid. You may need to temporarily unblock pop-ups for the information to display.

Our sites are tested and certified daily to pass the McAfee Secure Security Scan. The "live" McAfee Secure mark appears at the top of the page only when our sites pass the daily McAfee Secure tests. We also screen for fraudulent orders.

Our sites request the CVV2 credit card verification value during the checkout process. This is the 3 or 4 digit number printed on your card, and is a security measure recommended by the credit card industry.

Information Privacy

We do not sell, rent, or distribute your personal information to anyone at any time. Please see our privacy policy for full details.

Why do you want my telephone number?

We will not use your telephone number unless we need to contact you regarding your order (e.g. if we are out of stock, item revisions, payment questions, etc). We do not sell, rent, or distribute your telephone number to anyone.

Why do you want my email address?

Your email address is used to send you your order confirmation and shipment tracking information. You may be sent one email from us asking if you want to join our email newsletter list. If you do not reply or decline, you will not be sent any further emails. We do not sell, rent, or distribute your email address to anyone.

Promotion Codes - Coupons

We occasionally offer promotion codes to our customers if they have voluntarily opted in to our monthly email newsletter, or received a direct mail offer. Promotion codes are usually based on a % off, $ off, free item, or free shipping. Promotion codes are usually based on a minimum and/or maximum purchase or restricted to specific items. Promotion codes have an expiration date or may be listed as "while supplies last".

Each promotion code may have a different requirement or discount. All requirements must be met to receive your discount or special offer. Redeeming promotion codes during the payment process is easy. Simply enter your promo code in the area designated and it will automatically be applied to your purchase.

How do I get a promotion code or coupon for an item?

Sign up for the monthly email newsletter. The Candy 2 Business newsletter is geared toward businesses. The Candy Connection is for individuals. We usually include a special promotion in these email newsletters, which go out at the beginning of each month. Sign-up for your newsletter here.

Order Processing

Orders are processed Monday through Friday. We normally process all orders within 1-2 business days. Next Day and 2nd Day orders take priority. Cut-off time to process orders is 12 noon each day.

Orders are not processed on company holidays, which include New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.

A 5% discount is applied to all items ordered if you are signed up for our Spangler Auto-Ship program. Take the hassle out of keeping track of it - we will do it for you! Simply tell us what item, what quantity, and how often, and we will set up an auto-ship & bill program for your company and any branches or subsidiaries if applicable. Contact Customer Service at 1-800-628-2639 to subscribe to this easy program.

Ground flat rate shipping charges are based on the total order amount as shown below. Second Day and Next Day shipping charges are calculated before you submit your order and based upon weight and destination. You choose the shipping method you prefer when you check out.

  • $0.00 - 4.00 = $3 shipping
  • $4.01 - 15.00 = $6 shipping
  • $15.01 - 30.00 = $8 shipping
  • $30.01 - 50.00 = $10 shipping
  • $50.01 - 70.00 = $14 shipping
  • $70.01 - 100.00 = $16 shipping
  • $100.01 - 150.00 = $24 shipping
  • $150.01 - 200.00 = $30 shipping
  • $200.01 - 250.00 = $36 shipping
  • $250.00+ = 15% of order value

Order Guarantee - Returns/Exchanges

Satisfaction is guaranteed on all orders. If you receive an order with candy that is missing, damaged, or not the item you ordered, please call or email us within 5 business days of the receipt of the order, as determined by our shipment tracking information.  Note that large orders may be shipped in several different boxes and arrive on different days. Please also note on flavor assortment items that not all flavors will be in every bag or box. Sometimes, due to wrapper changes, one or more of the flavors may not be packed out for a short period of time.

We cannot guarantee any meltable items. We cannot accept returns on opened candy. For returns or exchanges on unopened candy packages, please call us with your order information.

You must receive prior authorization from Customer Service before returning any items. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition. Refunds may be a full refund, partial refund (minus shipping and/or re-stocking fee), or a full or partial credit on a future order. 

A minimum of $10 or 15% of order restocking fee (whichever is greater) will be applied to all returns which were not our error. If items are refused at delivery, original and return shipping costs will be charged to the purchaser's original form of payment.  There are no returns allowed on customized products.

Checking Order Status

To check the status of your order, please contact us:
Tel: 1-800-628-2639 toll-free, or
Email: orders@spanglercandy.com

Backorders

We usually do not have to backorder, as we keep ample inventory, and most of the items are produced in our factory 2 blocks away. However, if necessary, we automatically backorder all merchandise not shipped with your original order. The backorder will be cancelled if we cannot ship within 30 days, and your credit card will credited.

Special Requests

For any special requests please call 800-628-2639 for special pricing and handling.